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Common questions

    I forgot my PIN! Can you reset it?

    If you have an email address on file with us, you can reset your own PIN.

    Don't have an email address on file with us? No problem! Contact us via any of the methods listed on this page and we will be happy to assist you! Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

    I have a library card but when I try to use some of your digital services it tells me that I'm not allowed to access it - why?

    Do you live or pay taxes in the city of Regina? If not, you should be using the digital services found on your home library system's website. Access to many digital services is not shared between different library systems around the province of Saskatchewan.

    You can switch to your home library system's website or you can contact us using one of the methods given at the right of this page to verify the information on your library account.

    How do I pay outstanding fines on my card?

    Overdue fines have been waived until the end of 2020. Starting on January 1, 2021, RPL will no longer charge overdue fines for library materials. If you have fines on your card, please talk to a staff member for help.

    You can check the amount owing on your card by logging in to the site at the top of the page.

    Note that items that are kept 30 days past the due date are automatically charged a replacement fee and a $7 processing fee. These fees can be paid online with a Visa or Mastercard

    If an item is returned in good condition within six months of the payment date, with the original receipt, a refund for the replacement fee will be provided

    You can access our digital services regardless of how much you may owe in fines or fees.

    Why can’t I see what number I am in the hold queue?

    Holds are not filled in a purely numeric order. They are filled in a way that ensures that customers of a library system get first access to items owned by that library system.  

    For example, you may be the seventh person in the queue, but if you are the only RPL customer waiting, and a copy owned by RPL is checked in, you will receive it next. Because of this it is virtually impossible to create an accurate record of where any particular customer is in the queue.

    Ask a Librarian Chat

    Start an online chat if RPL staff

     

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. Click the image above to get started!

    Mon - Tues: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 8:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

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