Skip to main content

Common questions

    How do I get a library card?

    We have two types of library accounts available through online registration. Choose the one that's right for you and register here.

    Trouble filling out our forms? You can call our hotline at 306.777.6000 during regular business hours and staff will gladly assist you.

    Prefer to sign up in person? No problem! Staff members at any RPL location would be happy to help.

    I forgot my PIN! Can you reset it?

    If you have an email address on file with us, you can reset your own PIN.

    Don't have an email address on file with us? No problem! Contact us via any of the methods listed on this page and we will be happy to assist you! Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

    I have a library card but when I try to use some of your digital services it tells me that I'm not allowed to access it - why?

    Do you live or pay taxes in the city of Regina? If not, you should be using the digital services found on your home library system's website. Access to many digital services is not shared between different library systems around the province of Saskatchewan.

    You can switch to your home library system's website or you can contact us using one of the methods given at the right of this page to verify the information on your library account.

    How do I pay outstanding fines on my card?

    Items that are kept 30 days past the due date are automatically charged a replacement fee. These fees can be paid online with a Visa or Mastercard

    If an item is returned in good condition within six (6) months of the payment date, with the original receipt, a refund for the replacement fee will be provided.

    Why can’t I see what number I am in the hold queue?

    Holds are not filled in a purely numeric order. They are filled in a way that ensures that customers of a library system get first access to items owned by that library system.  

    For example, you may be the seventh person in the queue, but if you are the only RPL customer waiting, and a copy owned by RPL is checked in, you will receive it next. Because of this it is virtually impossible to create an accurate record of where any particular customer is in the queue.

    What hours is the library open?

    Find our branch hours on our Locations and Hours page. Our Hotline is available during regular business hours.

     

     

    Is the library accepting donations of books and other materials?

    Thinking of donating to the library? Why not consider a monetary donation, or a donation of your time as a volunteer?

    If you’re considering donating materials (books, DVDs, etc.) to the library, here are some guidelines to help you with the process.

    • Materials must be:
      • new – published in the last three years;
      • not already available from the library;
      • in good condition:
      • free of mildew, mould, dirt or water damage; and
      • free from excessive spine damage, missing pages, or missing covers.
      • Media sets must be complete and include the original case art.

    With this in mind, we accept:

    • books;
    • DVDs;
    • CDs;
    • video games;
    • graphic novels; and
    • musical instruments (gently used stringed instruments, keyboards, and light percussion)

    Ensure each item meets our donation requirements. When in doubt, give only what you would consider as good quality for your own use.

    RPL doesn't accept:

    • Old materials – older than three years
    • materials we deem to be in poor condition;
    • DVDs, BluRay, CDs or videogames without their original packaging;
    • encyclopedia sets;
    • magazines or condensed books; or
    • audio cassettes and VHS tapes

    Donated materials can be dropped off at any location.

    Disposal of materials

    If you donate materials that are not added to the library's collection, we will dispose of them. Disposal methods include offering materials in a library book sale, donating the materials to a charity, or recycling them. Please do not use the library to get rid of unwanted items - handling and disposing of materials costs RPL money.

    The Library is not responsible for informing donors about the outcome of their donations. Nor do we assess the monetary value of, or issue tax receipts for, donated materials.

    Ask a Librarian Chat

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.

    RPL Support Hours

    Mon - Thurs: 9:30am - 9:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

    My Account Services Search Location Barcode