I forgot my PIN! Can you reset it?
If you have an email address on file with us, you can reset your own PIN.
Don't have an email address on file with us? No problem! Contact us via any of the methods listed on this page and we will be happy to assist you! Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.
Ask a Librarian Chat
RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.
RPL Support Hours
| Mon - Thurs: | 9:30am - 9:00pm |
| Fri - Sat: | 10:00am - 6:00pm |
| Sun: | 1:00pm - 5:00pm |
If you have difficulty using online chat, or have a question when we are offline, please send an email to
askalibrarian@reginalibrary.ca
or phone us at 306.777.6000
(306.777.6111 for renewals).