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All RPL locations are closed to the public. Hotline services available Monday to Saturday 10:00am to 6:00pm and Sundays 1:00pm to 5:00pm. Contactless curbside pickup at all locations - check Locations and Hours page for branch hours. Materials returns at branches open 24/7.  

Common questions

    How do I get a library card?

    RPL branches are not open at this time.

    If you don’t have a library card and want to register for online programs, fill out our online registration form to get a temporary barcode by email. 

    To upgrade your temporary barcode to access digital services and place holds on physical materials, please contact our Hotline at 306.777.6000.

    Once we are open again visit any RPL location to complete your registration and receive a permanent library card.

    Trouble filling out the form? You can contact our Hotline and staff will gladly assist you in filling out the form. Hotline hours are:

    • Monday - Saturday: 10:00 am to 6:00 pm
    • Sunday: 1:00 pm to 5:00 pm
    I forgot my PIN! Can you reset it?

    If you have an email address on file with us, you can reset your own PIN.

    Don't have an email address on file with us? No problem! Contact us via any of the methods listed on this page and we will be happy to assist you! Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

    I have a library card but when I try to use some of your digital services it tells me that I'm not allowed to access it - why?

    Do you live or pay taxes in the city of Regina? If not, you should be using the digital services found on your home library system's website. Access to many digital services is not shared between different library systems around the province of Saskatchewan.

    You can switch to your home library system's website or you can contact us using one of the methods given at the right of this page to verify the information on your library account.

    How do I pay outstanding fines on my card?

    Note that items that are kept 30 days past the due date are automatically charged a replacement fee. These fees can be paid online with a Visa or Mastercard

    If an item is returned in good condition within six (6) months of the payment date, with the original receipt, a refund for the replacement fee will be provided.

    Why can’t I see what number I am in the hold queue?

    Holds are not filled in a purely numeric order. They are filled in a way that ensures that customers of a library system get first access to items owned by that library system.  

    For example, you may be the seventh person in the queue, but if you are the only RPL customer waiting, and a copy owned by RPL is checked in, you will receive it next. Because of this it is virtually impossible to create an accurate record of where any particular customer is in the queue.

    Ask a Librarian Chat

    RPL Live Chat

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.

    RPL Support Hours

    Mon - Tues: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 6:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

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