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Common questions

    How do I get a library card?

    Your Library card is your passport to a wide range of Regina Public Library programs and services!

    Sign up for a library card online and get a temporary barcode that will allow you to place holds and register for programs. To access our digital services and checkout material you will need to activate your temporary card in person at any RPL location or any other Saskatchewan public library. Be sure to bring identification and proof of address with you! (Children under the age of 14 should also bring a parent or guardian.)

    Trouble filling out the form? You can contact our Hotline and staff will gladly assist you in filling out the form. Hotline hours are:

    • Monday - Tuesday: 10:00 am - 6:00 pm
    • Wednesday - Thursday: 10:00 am - 7:00 pm
    • Friday - Saturday: 10:00 am - 6:00 pm
    • Sunday: 1:00 pm - 5:00 pm

    Prefer to sign up in person? No problem! Staff members at any RPL location would be happy to assist you.

    I forgot my PIN! Can you reset it?

    If you have an email address on file with us, you can reset your own PIN.

    Don't have an email address on file with us? No problem! Contact us via any of the methods listed on this page and we will be happy to assist you! Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

    I have a library card but when I try to use some of your digital services it tells me that I'm not allowed to access it - why?

    Do you live or pay taxes in the city of Regina? If not, you should be using the digital services found on your home library system's website. Access to many digital services is not shared between different library systems around the province of Saskatchewan.

    You can switch to your home library system's website or you can contact us using one of the methods given at the right of this page to verify the information on your library account.

    How do I pay outstanding fines on my card?

    Overdue fines have been waived until the end of 2020. Starting on January 1, 2021, RPL will no longer charge overdue fines for library materials. If you have fines on your card, please talk to a staff member for help.

    You can check the amount owing on your card by logging in to the site at the top of the page.

    Note that items that are kept 30 days past the due date are automatically charged a replacement fee and a $7 processing fee. These fees can be paid online with a Visa or Mastercard

    If an item is returned in good condition within six months of the payment date, with the original receipt, a refund for the replacement fee will be provided

    You can access our digital services regardless of how much you may owe in fines or fees.

    Why can’t I see what number I am in the hold queue?

    Holds are not filled in a purely numeric order. They are filled in a way that ensures that customers of a library system get first access to items owned by that library system.  

    For example, you may be the seventh person in the queue, but if you are the only RPL customer waiting, and a copy owned by RPL is checked in, you will receive it next. Because of this it is virtually impossible to create an accurate record of where any particular customer is in the queue.

    Ask a Librarian Chat

    RPL Live Chat

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.

    RPL Support Hours

    Mon - Tues: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 7:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

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