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All RPL locations are closed to the public. Hotline services available Monday to Saturday 10:00am to 6:00pm and Sundays 1:00pm to 5:00pm. Contactless curbside pickup at all locations - check Locations and Hours page for branch hours. Materials returns at branches open 24/7.  

Borrowing, Placing Holds and Renewing Items

    How do I borrow items from the library?

    Your Library card may be used at any Saskatchewan Public Library location and is required for all Library transactions.

    • You may have up to 100 items checked out on your card at any time.
    • High demand items, such as DVDs, CDs, Popular Picks, toys, and art rental have limits on the number that may be borrowed at any one time.
    • Please check our Borrowing page for information on loan periods.

    Important Note: The borrower is responsible for all material checked out on their Regina Public Library card and will be required to pay for the cost of repairing or replacing material lost or damaged while on loan to the borrower. Regina Public Library is not responsible for any damage or loss to persons, property or equipment sustained as a result of using or consulting Regina Public Library material.

    How do I request titles that the library doesn't have?

    Our catalogue contains materials from both Regina Public Library and most of the other public libraries in Saskatchewan. Most of these materials can be requested by Regina customers and will be brought to you from anywhere in the Province!

    If you can't find the item you want in the online catalogue, we can get it for you from another library... anywhere in Canada!

    To request an item you may:

    When we receive your request, we will determine whether we wish to purchase the item or send the request out to other libraries in Canada.

    How do I renew items?

    Most items may be renewed 2 times if they are not requested by another patron. To renew items, you can:

    • Log in to your library account at the top of the page and renew your item(s) online. A list of items currently checked out on your card will appear. To renew items, click the renew button adjacent to the title(s) you wish to renew.
    • Call 306.777.6111 or toll free in Canada at 1.855.980.7457.
    • Call the Hotline at 306.777.6000 or any Saskatchewan Public Library and provide your Library card number.
    How do I return items I've borrowed from the Library?

    It is your responsibility to have all items borrowed on your card returned and checked in on time.

    Materials may be returned to any Saskatchewan Public Library location or book drop in the province.

    All RPL exterior book drops are open 24 hours. Exterior book drops are located at every branch. 

    Toys, musical instruments, and art rental returns have been temporarily suspended. 

    I’m going to be out of town for awhile. Should I cancel my holds?

    There is no need to cancel your holds before you leave. Instead, log into your account, and view your requests. Find the item you would like to “suspend” and choose a length of time.

    How do I place a hold?

    You may place a request on almost any item in our catalogue if it is currently checked out to another patron or on order.

    You may have up to 100 requests on your card at a given time.

    Begin by logging in to your account at the top of the page. Once you are logged on you can perform a catalogue search for an item and click on the “place hold” button beside the item. After clicking on the “place hold” button, you will be directed to a new screen where you can select where you would like to pick up the item when it is available.

    Alternatively, you can contact our Hotline staff 306.777.6000.

    You will be notified when the item becomes available for pick-up.

    Why can’t I see what number I am in the hold queue?

    Holds are not filled in a purely numeric order. They are filled in a way that ensures that customers of a library system get first access to items owned by that library system.  

    For example, you may be the seventh person in the queue, but if you are the only RPL customer waiting, and a copy owned by RPL is checked in, you will receive it next. Because of this it is virtually impossible to create an accurate record of where any particular customer is in the queue.

    Are you getting new books in?

    Yes we are. 

    Are you getting new books in from other libraries in the province?

    RPL customers can place holds on items owned by other participating library systems in Saskatchewan. 

    When placing a hold, you will receive an error message if the item belongs exclusively to a library that is not participating.

    Materials will be quarantined upon their arrival. 

    I signed up for a temporary barcode. Can I use it to check out physical materials?

    RPL branches are not open at this time.

    If you don’t have a library card and want to register for online programs, fill out our online registration form to get a temporary barcode by email. 

    To upgrade your temporary barcode to access digital services and place holds on physical materials, please contact our Hotline at 306.777.6000.

    Once we are open again visit any RPL location to complete your registration and receive a permanent library card.

    Questions? Our Hotline is available during regular business hours, Mondays to Saturdays, 10:00am to 6:00pm, and Sundays 1:00pm to 5:00pm.

    Ask a Librarian Chat

    RPL Live Chat

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. During these support hours you will be able to initiate a live chat with library support staff by selecting the purple LIVE CHAT graphic displayed in the bottom right section of your screen.

    RPL Support Hours

    Mon - Tues: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 6:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

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