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Curbside Pickup

    How does curbside pickup work?

    If you've received notice that your holds are ready, but don't wish to enter a branch to pick them up, you can use our curbside pickup service.

    Just go to your pickup location, and call the number listed on the Curbside Pickup sign outside the branch. A staff member will check the materials out and deliver them to you. 

    I forgot my library card. Can I still pick up my holds?

    The following can be used as ID to verify yourself for holds pickup:

    • Driver’s License
    • Passport
    • Nexus Card
    • Student Card
    • Military ID
    • Government ID card
    • Indigenous ID (Treaty Card/Metis card)
    • Landed immigrant card
    • Business/Employer photo ID (preferably with identifying number)
    My hold says “shipped” or “held/ready for pickup.” Why can’t I cancel it?

    Items that have a status of 'held for pickup,' ‘ready for pickup’ or ‘shipped’ can't be canceled nor can the pickup location be changed by customers without staff assistance.

    Once your hold is ready, you will receive a notice by your preferred method of communication (email, text, or phone call) that your hold is ready, and where you can pick it up. If you wish to change where you pick up, contact our hotline at 306-777-6000 and staff will help you.

    Can I extend my pickup deadline if I can’t make it? How?

    Please call the Hotline at (306) 777-6000 before your 10-day expiry date to extend your pick-up deadline.

    I live outside the city limits but come into Regina often. Can I place holds and borrow RPL materials?

    SILS customers can select RPL branches for pick up locations. You can select any participating SILS location as your pick-up location.

    How long will I be able to keep my new holds?

    You can keep your new items for four weeks.

    How many holds can I sign out at a time?

    You can sign out up to 100 holds at a time. High demand items, such as DVDs and CDs have limits on the number that may be borrowed at any one time. All Popular Picks books and Popular Picks DVDs are now available for four weeks.

    Can I pay my fines at the pickup location?

    Overdue fines are being waived until the end of 2020. If you have fees showing on your account, talk to a staff member for help.

    Starting on January 1, 2021, RPL will no longer charge overdue fines for library materials.

    I know that I have fines on my card. Will I still be able to place and pick up holds?

    Yes. Overdue fines are being waived until the end of 2020. If you have fees showing on your account, talk to a staff member for help.

    Starting on January 1, 2021, RPL will no longer charge overdue fines for library materials.

    What items cannot be borrowed through curbside pickup?

    We cannot support holds on art rental, toys, any kits (e.g. Book Club in a Bag), or musical instruments at this time.

    Ask a Librarian Chat

    Start an online chat if RPL staff

     

    RPL's online chat service is only available during the Library's regular hours of service when staff are logged on and ready to help you. Click the image above to get started!

    Mon - Tues: 10:00am - 6:00pm
    Wed - Thurs: 10:00am - 8:00pm
    Fri - Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm

     

    If you have difficulty using online chat, or have a question when we are offline, please send an email to
    askalibrarian@reginalibrary.ca 

    or phone us at 306.777.6000
    (306.777.6111 for renewals).

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