Skip to main content

Notices

    What kind of account notifications do you offer?

    The types of notifications available depend on the method by which you choose to be notified.

    Telephone and Print:

    • Overdue
    • Hold Pickup
    • Billing

    Email and Text Messaging:

    • Pre-overdue
    • Overdue
    • Hold Pickup
    • Billing
    • Account Expiry Alert

     

    How do I disconnect from the automated telephone service?

    Press the star key at any time.

    I didn't receive a call or email about my overdue items, do I still have to pay the fine?

    Yes. Overdue notices and pre-overdue notices are courtesy notices only. You were given a receipt at checkout showing when the items were due. A bill from the Library is just like your utility bill or your credit card statement. Even if you don't receive it - you are responsible for paying what you owe. 

    I have an answering machine / voice mail but I don't receive messages from your telephone notification system.

    The service needs to hear a tone/beep within a standard amount of time after the end of your message. If there is a longer than normal pause between the time you stop speaking and the sound of the tone/beep, it will think that it is speaking to a person. Please adjust your answering machine or voice mail. 

    The automated voice on the telephone notification service is easy to understand - but it speaks a bit slowly. Can you speed it up?

    Unfortunately, no. The rate of speech has been pre-set based on industry studies that have shown that computerized voices are more easily understood if they speak slowly. 

    My phone number is not from Regina. Can I still use this service for notification?

    Yes. It will call any Saskatchewan telephone number - even if it is long distance. If your number is not based in Saskatchewan, you will need to use email or paper notification.

    I have ten overdue items, Will I get a bunch of calls/emails or just one?

    No matter how many items become overdue on a single day (or how many holds arrive on a single day), you will only receive one call or email from the library.

    I'm not getting called by about overdue items or holds, what is going wrong?

    There are several things that could be happening. First make sure that we have your correct phone number. Other sources of the problem are:

    • Do you have a fax machine on the same line as your regular voice line? If you do and it answers a call it  will assume that the phone number is not valid and will send a paper notice.
    • Do you have voice mail or an answering machine? If so, make sure that it is answers before 4 rings have occurred. It will hang up after 4 rings and assume that no one is home, if your voice mail or answering machine picks up later, you will never get a notice. Also, be aware that the service considers the call successful if it can leave a message, and has no way of knowing if that message never gets to you.
    • Has the phone company been working in your neighbourhood? If the line is disconnected for any reason, a paper notice will be sent.
    • Do you have call blocking? The service will hear the voice of the blocking service answer and will deliver its message - even though this isn't even a real person. It will treat this as a successful and completed call.
    • Is there anyone else in the house that answers the phone? Some people immediately hang up the phone when they hear a computerized voice - assuming that it is a telemarketer. If this happens, the service may still consider the call successful because someone answered the phone.
    • Do you have call forwarding turned on? Be sure that you have entered the forward number properly.
    I'm not getting email notices about overdue items or holds, what is going wrong?

    If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add any address with the reginalibrary.ca domain to your address book as the first step to dealing with an overzealous spam filter.

    For users of Yahoo Mail and Hotmail: These two corporations use a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using these services will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.

    For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam.

    I'm not getting email reminders about programs I registered for, what is going wrong?

    If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add any address with the donotreply@mylocallibrary.info domain to your address book as the first step to dealing with an overzealous spam filter.

    For users of Yahoo Mail and Hotmail: These two corporations use a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using these services will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.

    For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam.

     Ask a Librarian Chat

    JavaScript disabled or chat unavailable.

    The above online chat service, LibraryH3lp, is available during the Library's regular hours of service:

    Mon - Thur: 9:30am - 9:00pm
    Fri: 9:30am - 6:00pm
    Sat: 9:30am - 5:00pm
    Sun: 12:00pm - 5:00pm


    If you have difficulty using LibraryH3lp, or have a question when we are offline, please send an email to
     askalibrarian@reginalibrary.ca 

    or phone us on 306.777.6000 (306.777.6111 for renewals).