The types of notifications available depend on the method by which you choose to be notified.

Telephone and Print:

• Overdue
• Hold Pickup
• Billing

Email and Text Messaging:

• Almost Overdue
• Overdue
• Hold Pickup
• Billing
• Account Expiry Alert

Press the star key at any time.

Yes. Overdue notices and pre-overdue notices are courtesy notices only. You were given a receipt at checkout showing when the items were due. A bill from the Library is just like your utility bill or your credit card statement. Even if you don't receive it - you are responsible for paying what you owe. 

The service needs to hear a tone/beep within a standard amount of time after the end of your message. If there is a longer than normal pause between the time you stop speaking and the sound of the tone/beep, it will think that it is speaking to a person. Please adjust your answering machine or voice mail. 

Unfortunately, no. The rate of speech has been pre-set based on industry studies that have shown that computerized voices are more easily understood if they speak slowly. 

Yes. It will call any Saskatchewan telephone number - even if it is long distance. If your number is not based in Saskatchewan, you will need to use email or paper notification.

No matter how many items become overdue on a single day (or how many holds arrive on a single day), you will only receive one call or email from the library.

There are several things that could be happening. First make sure that we have your correct phone number. Other sources of the problem are:

• Do you have a fax machine on the same line as your regular voice line? If you do and it answers a call it  will assume that the phone number is not valid and will send a paper notice.
• Do you have voice mail or an answering machine? If so, make sure that it is answers before 4 rings have occurred. It will hang up after 4 rings and assume that no one is home, if your voice mail or answering machine picks up later, you will never get a notice. Also, be aware that the service considers the call successful if it can leave a message, and has no way of knowing if that message never gets to you.
• Has the phone company been working in your neighbourhood? If the line is disconnected for any reason, a paper notice will be sent.
• Do you have call blocking? The service will hear the voice of the blocking service answer and will deliver its message - even though this isn't even a real person. It will treat this as a successful and completed call.
• Is there anyone else in the house that answers the phone? Some people immediately hang up the phone when they hear a computerized voice - assuming that it is a telemarketer. If this happens, the service may still consider the call successful because someone answered the phone.
• Do you have call forwarding turned on? Be sure that you have entered the forward number properly.

If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add any address with the reginalibrary.ca domain to your address book as the first step to dealing with an overzealous spam filter.

For users of Hotmail: This corporation uses a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using this service will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.

For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam.

If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add donotreply@mylocallibrary.info to your address book as the first step to dealing with an overzealous spam filter.

For users of Hotmail: This corporation uses a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using this service will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.

For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam.

Be sure that we are using your correct cell phone number and carrier and that your notification options are set to Text Messaging. These can all be checked and adjusted in the Settings area of your Account online.

RPL sends text messages to customers using email-to-text (sometimes called email-to-SMS). Depending on your wireless carrier and your plan, you may need to enable this service on your account before you can receive or read our notices sent to you over SMS. Please note that enabling this service may incur charges on your account that are over and above any other charges for minutes used or text messages received.

To ensure that our messages reach you, please add our notices address (notices@reginalibrary.ca) to your Allow list for your email-to-text service. Instructions on how to do this vary by carrier and plan.