What is SmartPay?
SmartPay is RPL's new online method of paying library fines.
SmartPay is a secure online e-commerce tool that customers can use to pay bills, fines, invoices or fees to organizations or companies, administered by Comprise Technologies a global leader in secure payment transaction processing. SmartPay meets the PCI DSS (Payment Card Industry Data Security Standard), as well as the security certification requirements of every major credit card processor, financial institution, and government accounting office.
How do I access SmartPay?
You can access SmartPay directly here.
You can also log in to your account on the website using your library card number and PIN and follow the link to Pay Fines.
Note: For security reasons, you must be in Canada in order to access SmartPay.
Is SmartPay available to everyone in Saskatchewan or only customers of Regina Public Library?
The link to SmartPay on Regina Public Library’s website is only available to customers of Regina Public Library. Other members of the Saskatchewan Information and Library Services Consortium (SILS) may choose to offer online payment of fines and fees to their customers separately.
If I am already logged in to my account on the RPL website, why do I have to log in again on the SmartPay page?
You need to log in to SmartPay separately because you are logging in to a secure site designed to protect your credit card information.
What methods of payment can I use?
You may use Visa or Mastercard. Debit cards or other payment tools (such as Paypal) are not currently accepted by SmartPay.
Is there a minimum or maximum amount I can pay using SmartPay?
You can pay any amount you wish using SmartPay.
Can I only pay a portion of my fines and fees?
If you have multiple fines on your account, you can choose which ones you wish to pay. However, each individual fine must be paid in full. If you need to make partial payments on an individual fine, please stop in to one of our library branches for assistance.
Can I still pay my fees online if my library card has expired?
Can I print a receipt of my transactions?
How will I recognize these payments on my credit card statement?
Your credit card will show a charge from REGINA PUBLIC LIBRARY BOA - for Regina Public Library Board.
Do you offer refunds?
The price of lost items will be refunded as long as the item is returned in good condition within six (6) months of payment. No refunds are given for any other transaction. Refunds take approximately 5 business days to process.
If you would like to request a refund please contact the library and have the following information ready:
- Library card
- Transaction number from your receipt (it will start with SPay)
- Total amount of payment
- Date of payment
- Time of payment
Who has access to my credit card information?
You are the only one who has access to your credit card information. Credit card details are not stored and must be re-entered each time you login to pay a fee.
I cannot log in to the SmartPay site. What should I do?
Make sure you are using the correct number on your Library card and the right PIN. Note: SmartPay does not accept usernames! If you are sure you are using the right number but still cannot log in to the SmartPay site, please contact the library.
I tried to pay my fines online but the transaction failed! What happened?
There are a number of possible explanations for a failed transaction. The most common are:
- attempting to pay while accessing the online payment service from outside Canada
- network issues between our payment processor and your credit card's bank
- mistakes when entering the credit card number, the name on the card or other information
- fraud protection measures on the part of your bank
- issues with your card (ex. expiry, you've reached your limit)
You must be located within Canada to pay your fines and fees online for security reasons. If you receive any other failed transaction message, please wait 30 minutes and then try again. If you continue to receive a failed transaction message, please contact your credit card issuing bank for assistance.
I tried to make a payment, but the transaction failed. Why is there still a pending charge on my account?
Pre-authorized transactions normally clear within 24 hours so the charge will disappear shortly.
I am not sure if I completed a transaction. How can I check?
Once you have logged in to SmartPay, go to the Transactions tab. Your past transactions will be listed. You can also click on the Pay Fees tab to see if you still owe fines and fees.
How long will my past transactions be available to me?
Your transaction history will be available for as long as the library continues to use SmartPay. Please note that this information is stored in the United States and is subject to U.S. law.
Will RPL staff members be able to verify that I’ve paid online?
Yes, all staff members of libraries in the SILS Consortium will be able to see in your borrower record that a fee was paid using SmartPay.