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Select RPL branches opened on July 9; remainder to open July 13. Fines suspended until further notice. Visit www.reginalibrary.ca/covid-19 for more information.

Safety

    Is it safe to pick up materials from RPL branches?

    We have put in place safety protocols such as social distancing and cleaning standards consistent with guidelines developed by Saskatchewan Health Authority and Canadian Urban Libraries Council (CULC). We are doing all we can to keep you safe, and we ask that all customers do their part too.

    What are you doing to ensure materials aren’t contaminated?

    Returned materials will sit untouched for 72 hours. That length of time complies with current standards put forth by, among others, the Canadian Urban Libraries Council, the Urban Libraries Council, the American Library Association, and the Institute of Museum and Library Services.

    Do I need to wear a mask to pick up my holds?

    It is up to you, however, the Public Health Agency of Canada recommends wearing a non-medical mask in the community even if you have no symptoms, as an additional measure to protect others around you. 

    Do I have to wear a mask while I’m in the library?

    Our staff will be wearing masks unless they are alone in their personal workspace.  We strongly encourage all our customers to wear a mask during their visits to RPL facilities.

    What items cannot be borrowed through curbside pickup?

    We cannot support holds on art rental, toys, any kits (e.g. Book Club in a Bag), or musical instruments at this time.

    How are you protecting your workers?

    RPL employees will always wear masks. Cleaning protocols have been established, and social distancing procedures and guidelines are in effect.

    What are you doing to ensure the safety of your staff and customers when you open?

    We're following the required guidelines from the Re-Open Saskatchewan Plan, using recommendations from the Saskatchewan Health Authority and learning from the experiences of other public libraries.

    Our safety measures will include:

    • Social distancing protocols for being in, and moving through the library
    • Cleaning protocols
    • Quarantining materials for 72 hours before checking them in
    • Masks will be required for staff
    • Modifying services and how they’re delivered, to allow for safe social distancing.  
    • When opening, there will be fewer seats, modified floor plans, limited capacities, redirected crowd flow in certain areas, sneeze guards, and other changes to limit contact.
    What do I do if someone close to me is not following the safety rules?

    Politely remind them of the safety rules. If they refuse, please notify a staff member for assistance.

     Ask a Librarian Chat

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    RPL's online chat service, LibraryH3lp, is only available during the Library's regular hours of service when staff are logged on and ready to help you:

    Mon - Thur: 10:00am - 6:00pm
    Fri: 10:00am - 6:00pm
    Sat: 10:00am - 6:00pm
    Sun: 1:00pm - 5:00pm


    If you have difficulty using LibraryH3lp, or have a question when we are offline, please send an email to
     askalibrarian@reginalibrary.ca 

    or phone us on 306.777.6000 (306.777.6111 for renewals).

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