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Your Library Card and Account

    How do I get a library card?

    Your Library card is your passport to a wide range of Regina Public Library programs and services!

    Sign up for a library card online and get a temporary barcode that will allow you to place holds. To access our digital services and checkout material you will need to activate your temporary card in person at any RPL location or any other Saskatchewan public library. Be sure to bring identification and proof of address with you! (Children under the age of 14 should also bring a parent or guardian.)

    Prefer to sign up in person? No problem! Staff members at any RPL location would be happy to assist you.

    I don't have proof of address. Can I still get a library card?

    Absolutely! We have community library cards for customers who have no proof of address. You are welcome to borrow up to 4 items from any Regina Public Library location.

    Can children have their own library card?

    Children (anyone under the age of 14) may have their own library card at any age their parent or guardian wishes to give them one. Parents / guardians should bring identification and proof of address with them when they come to any RPL location to get their child's card.

    Parents / guardians are responsible for all materials borrowed on their child's card and any monetary charges resulting from their child's use of the library.

    My library card has been lost / stolen - what do I do?

    Your Library card is like a credit card, so it is important to let us know immediately if your card has been lost or stolen.

    Contact us by any of the methods shown on this page or by contacting any RPL location directly. There is a $3.00 fee to replace a lost card.

    I forgot my PIN! Can you reset it?

    If you have an email address on file with us, you can reset your own PIN.

    Don't have an email address on file with us? No problem! Visit any RPL location or any other Saskatchewan public library and speak to a staff member who will be happy to assist you. Be sure to bring your library card or other identification to help us protect the security of your account.

    How do I update the contact information you have on file for me?

    You can update your email address in the Settings area of your account.

     

    Phone number or address changes can be made via Express Addressor by contacting us at any RPL location.

    How do I check the status of my library account?

    Begin by logging in to the site at the top of the page.

    Once you have logged in you can:

    • View and renew items currently checked out (if renewable)
    • Learn the status of your requests
    • Check if you have overdue fines
    • See the programs for which you have registered
    • View your personal information
    • Change your Personal Identification Number (PIN)
    • Enable and view your reading history
    • Create a username

    You can also check the status of your account by presenting your Library card at any RPL location, or by calling our automated telephone service at 306.777.6111 or toll free in Canada 1.855.980.SILS (7457).

    Does my card expire?

    Library cards expire every 3 years. If you have an email address on file with us, you will receive an email alerting you that your library card is about to expire so you can renew it before your service is interrupted. To update your card, you may contact any RPL location or other Saskatchewan public library. Do note that some specialty cards must be renewed in person.

    How do I pay outstanding fines on my card?

    You will be notified by email, phone, or mail if your items are overdue. You can check the amount owing on your card by logging in to the site at the top of the page.. Library fines can be paid at any RPL location
     

    Did you know? If you have an email address on file with us, you can receive a pre-overdue notice that your items are about to become due. This will help you return them on time and avoid overdue fines!

    Avoid overdue fines and loss of borrowing privileges by returning materials on time. Fines on overdue materials accumulate daily. Borrowing privileges are suspended when fines or fees total $10.00 or more or a bill to replace lost or damaged material is assessed. An additional $7.00 processing fee is applied to each lost or damaged item.

    Borrowing privileges are reinstated when fines and fees are paid down to an amount less than $10.00 and/or lost material is returned and any bill for replacement or damage is paid.

    If an item is returned in good condition within 6 months of the payment date, a refund will be made, minus any overdue fines and fees. 

    Summary of Loan Periods, Renewals and Fines

    Material Overdue Fine
     Adult books, magazines, CDs, spoken word  30 cents / day to a maximum of $6.30
     DVDs and videos  $1.00 / day to a maximum of $7.00
     Popular Picks  $1.00 / day to a maximum of $7.00
     Young Adult items (excluding DVDs and videos)  20 cents / day to a maximum of $4.20
     Children's items  No fines. *See Note below.

     

    * Note: A $7.00 non-refundable processing fee will be charged on each lost or damaged item that is billed to your account for replacement, including Children's materials.

    Why can't I see my reading list?

    Our website is designed to bring over the default reading list used by our library system software called "My Reading List". If you created a new list with another name or have created multiple lists you will need to use the Classic Interface to view and manage your lists.

     Ask a Librarian Chat

    JavaScript disabled or chat unavailable.

    The above online chat service, LibraryH3lp, is available during the Library's regular hours of service:

    Mon - Thur: 9:30am - 9:00pm
    Fri: 9:30am - 6:00pm
    Sat: 9:30am - 5:00pm
    Sun: 12:00pm - 5:00pm


    If you have difficulty using LibraryH3lp, or have a question when we are offline, please send an email to
     askalibrarian@reginalibrary.ca.

    or phone us on 306.777.6000