ISBN: 1555703720

Description: xi, 99 pages ; 28 cm.

Notes: Includes bibliographical references (pages 91-93) and index.

LCCN: 99048199

Control Number: 108926

Series:

• How to-do-it manuals for librarians
• How to-do-it manuals for librarians ; no. 100
• How-to-do-it manuals for libraries
• How-to-do-it manuals for libraries ; no. 100.

Subjects:

• Anger -- United States.
• Customer services -- United States.
• Public services (Libraries) -- United States.