ISBN: 1591580005

Description: xiii, 225 pages : illustrations ; 24 cm

Notes: Includes bibliographical references and index.

LCCN: 2003051639

Control Number: 113605

Subjects:

• Electronic reference services (Libraries)
• Electronic reference services (Libraries) -- Case studies.
• Electronic reference services (Libraries) -- Computer programs.
• Electronic reference services (Libraries) -- United States -- Case studies.

Genre: Case studies.