ISBN:

• 9780814480632
• 0814480632

Description: xiii, 226 pages : illustrations ; 23 cm

Notes:

• Includes index.
• Includes bibliographical references and index.

Contents:

• Managing conflict with the ERI model
• Dealing with the emotions
• Using your reason
• Working with your intuition
• Recognizing the reasons for a conflict
• Dealing with your own angers and fears
• Avoiding the responsibility trap
• Overcoming conflicts through better communication
• Understanding the different conflict styles
• Choosing the best conflict style
• Negotiating win-win solutions
• Learning to deal with difficult people
• Coming up with alternatives and solutions
• Turning your conflicts into creative opportunities.

LCCN: 2007017660

Control Number: 153246

Subjects:

• Conflict (Psychology)
• Conflict management.
• Interpersonal conflict.