ISBN:

• 9780071842112
• 9780071841603
• 007184211X
• 0071841601

Description: xvii, 268 pages : illustrations ; 24 cm + 1 CD-ROM (4 3/4 in.)

Notes: Includes index.

Contents:

• Chapter 1: ITIL fundamentals
• Chapter 2: The service lifecycle
• Chapter 3: Service strategy
• Chapter 4: Service design
• Chapter 5: Service transition
• Chapter 6: Service operation
• Chapter 7: Continual service improvement
• Chapter 8: ITSM in the real world
• Appendix A: Implementation
• Appendix B: ITSM qualifications structure
• Appendix C: Instant ITIL expertise
• Appendix D: About the CD-ROM.

LCCN: 2016027139

Control Number: 2353491

Series:

• All-in-one
• All-in-one.

Subjects:

• Computer technical support -- Standards -- Examinations -- Study guides.
• Electronic data processing personnel -- Certification -- Examinations -- Study guides.
• ITIL (Information technology management standard) -- Examinations -- Study guides.
• Information technology -- Management -- Examinations -- Study guides.
• Information technology -- Quality control -- Examinations -- Study guides.
• Information technology projects -- Management -- Examinations -- Study guides.
• Support services (Management) -- Examinations -- Study guides.

Genre: Study guides.