ISBN: 9780838915271

Description:

• 1 online resource
• text file

Notes:

• Electronic book.
• Electronic reproduction. Chicago American Library Association 2016 Available via World Wide Web.

Contents:

• Difficult conversations defined
• Getting clear
• Gathering resources
• Clarifying the message
• During the conversation
• You're not finished until you write it up
• Keep up the good work
• Co-workers
• A brief note about change management
• Managing up : how to have difficult conversations with your boss.

Control Number: 3088323

Subjects:

• Business communication -- Handbooks, manuals, etc.
• Communication in library administration -- Handbooks, manuals, etc.
• Conflict management -- Handbooks, manuals, etc.
• Interpersonal communication -- Handbooks, manuals, etc.
• Library personnel management -- Handbooks, manuals, etc.

Genre:

• Electronic books.
• Handbooks and manuals.

Other Authors:

• Darling, Ann (Ann L.), author.
• OverDrive, Inc., distributor.
• Overdrive.