ISBN: 9780999456699

Edition: First edition.

Description: 175 pages : black and white illustrations ; 23 cm

Notes: Includes bibliographical references.

Contents:

• Foreword
• Prologue
• Section one. Understanding jerks in the workplace - the basics. How I became a work jerk ; Who are work jerks? ; How are work jerks problematic? ; How do we become work jerks? ; Generations in the workforce
• Section two. Learning how to work with jerks (and avoid becoming one yourself). The solution to dealing with work jerks ; Five star traits ; Recognition ; It's business, not personal ; Recognizing your emotions ; Poise ; Drive ; Perspective ; Rapport
• Conclusion.

Control Number: 3215905

Subjects:

• Conflict management.
• Interpersonal relations.
• Work -- Psychological aspects.
• Work environment.