Navigating difficult situations in public libraries : the PLA guide to trauma-informed de-escalation
2025
Book
"This book is an essential guide for librarians looking to create a safe and welcoming environment for patrons from all walks of life, providing practical strategies for de-escalating difficult situations in a trauma-informed way and guidance on creating a trauma-informed library culture"-- Provided by publisher.
Item Details
ISBN: 9798892552950
Description: 152 pages ; 28 cm
Notes: Includes bibliographical references and index.
Contents:
- Understanding trauma
- Mental health 101
- The escalation cycle
- Guiding principles of "the tools"
- Reflect-consider cultural and historical issues
- Connect-focus on relationships
- Respect-engage in choice and collaboration
- Protect-promote safety
- Redirect-encourage skill-building and confidence
- Debriefing
- Evaluation
- Recognizing the emotional impact of library work
LCCN: 2025000214
Control Number: 3397747
Publisher: Chicago : ALA Editions, 2025.Subjects: