"The Complete Idiot's Guide to Getting Along with Difficult People provides you with everything you need to know to build better relationships. Whether you want to negotiate a raise, ask for your lawnmower back, or take legal action, this book will help you do it." "In this Complete Idiot's Guide, you get idiot-proof steps for handling inappropriate workplace behavior, quick and easy ways to deal with poor customer service, step-by-step guidelines for dealing with ego-driven negotiators, and tips, definitions, and warnings to help along the way."--Jacket.