ISBN:

• 9781576757710
• 1576757714

Edition: Second edition.

Description: xxiv, 270 pages : illustrations ; 22 cm.

Notes: Includes bibliographical references (pages 253-258) and index.

Contents:

• Resolution : getting beyond conflict, compromise, and settlement
• ROI and the costs of conflict : pay now or pay later
• Two brothers : their story of resolution
• The craft of resolution : a road map for resolving conflict
• Principle 1 : believing in abundance
• Principle 2 : creating partnership
• Principle 3 : being creative
• Principle 4 : fostering sustainable collaboration
• Principle 5 : becoming open
• Principle 6 : forming long-term collaborations
• Principle 7 : relying on feelings and intuition
• Principle 8 : disclosing information and feelings
• Principle 9 : learning throughout the resolution process
• Principle 10 : becoming responseable
• Step 1 : your attitude of resolution
• Step 2 : stories : telling and listening
• Step 3 : listening for a vision of resolution
• Step 4 : getting current and complete
• Step 5 : reaching agreement in principle
• Step 6 : crafting the new agreement
• Step 7 : resolution
• Applying the principles : the craft of resolution
• Benefits and utility : the cycle of resolution
• Using the power of the legal system
• Choosing a professional : the resolutionary
• Building a culture of agreement and resolution.

LCCN: 2009028809

Control Number: 850329

Series:

• A BK business book
• BK business book.

Subjects:

• Conflict management.
• Dispute resolution (Law) -- United States.
• Mediation -- United States.