ISBN:

• 9780838911730
• 0838911730

Description: xiii, 186 pages : illustrations, charts ; 23 cm

Notes: Includes bibliographical references and index.

Contents:

• From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright
• Tracking our performance : assessment at the University of Virginia Library / Lynda S. White
• The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi
• Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner
• Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette
• Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton
• The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis
• Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy
• Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell
• Building an assessment program in the Liberal Arts College Library / Lucretia McCulley
• Developing a library assessment program at Washington University in St. Louis / Carol Mollman.

LCCN: 2013005034

Control Number: 932735

Subjects:

• Academic libraries -- United States -- Evaluation -- Case studies.
• Libraries -- Quality control -- Case studies.
• Library administration -- Canada -- Case studies.
• Library administration -- United States -- Case studies.
• Public services (Libraries) -- Evaluation -- Case studies.
• Research libraries -- United States -- Evaluation -- Case studies.

Genre: Case studies.

Other Authors: Murphy, Sarah Anne.