ISBN:

• 9780838909522
• 0838909523

Description: xiv, 144 pages : illustrations ; 28 cm

Notes: Includes bibliographical references and index.

LCCN: 2007030710

Control Number: 164591

Subjects:

• Customer services -- United States.
• Customer services.
• Library administration -- United States.
• Library administration.
• Library planning -- United States.
• Library planning.
• Total quality management -- United States.
• Total quality management.

Other Authors: Wilson, Ray W.