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Book jacket
Dear customer services : letters from the world's most troublesome shopper
—Ravenscroft, Terry.
2008

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The quality library : a guide to staff-driven improvement, better efficiency and happier customers
—Laughlin, Sara, 1949-
2008

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Libraries that build business : advancing small business and entrepreneurship in public libraries
2022

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Libraries have a distinctive role to play in the small business ecosystem and can effectively partner to complement existing business services in the...
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Yes! on demand : how to create winning, customized library service
—Middleton, Kathy L., author.
2017

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Survey Of Academic Library Response To The Coronavirus Epidemic
2020

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Running an effective help desk
—Czegel, Barbara, 1953-
1998

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Customer service : a how-to-do-it manual for librarians
—Walters, Suzanne, author.
1994

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Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation
—Bacal, Robert.
2011

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Training library staff and volunteers to provide extraordinary customer service
—Todaro, Julie, 1950-
2006

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Legendary service : the key is to care
—Blanchard, Kenneth H.
2014

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"Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both manage...
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Be our guest : perfecting the art of customer service
2001

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High tech, high touch : library customer service through technology
—Jurewicz, Lynn.
2003

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You can't win a fight with your client & 49 other rules for providing great service
—Markert, Tom.
2007

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The paperclip approach
—Mujkic, Dzenan.
2009

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Excellence wins : a no-nonsense guide to becoming the best in a world of compromise
—Schulze, Horst, 1939- author.
2019

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"Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles tha...
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Defusing the angry patron : a how-to-do-it manual for librarians
—Rubin, Rhea Joyce.
2011

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Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
—Rubin, Rhea Joyce.
2000

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Design like Apple seven principles for creating insanely great products, services, and experiences
—Edson, John, 1966-
2012

Restricted EAudiobook (NNELS)

Drawing on meticulously researched case studies, Edson delivers inspiring information and insight on developing exceptional products, marketing campai...
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Delivering knock your socks off service
—Anderson, Kristin, 1962-
1998

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The power of why : breaking out in a competitive marketplace
—Weylman, C. Richard.
2013

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Search Results: 29

Boosting Your Small Business’s Online Presence

… or enhancing and expanding all of your digital channels. If customers can’t easily find you, how can they buy your … recognition . Recognition builds trust, and trust builds customers. Focus on curating images, keywords and topics for … and Communications Select Author of Blog Post Business Services Marketing Tags Digital Events Services …

Librarians Creating Personalized Reading Lists

… inspire and entertain you! How do we do it? Some reading services use algorithms to choose books based on your … to fill in the blanks. Of course, the mystery of what a customer could enjoy reading is never really solved – it’s a … and author read-alikes. Our favorite is a service that RPL customers can also use: NoveList Plus .  Our instinct also …

Accessibility Services

… Accessibility Services … Regina Public Library strives to provide … Hearing Loops and BlindSquare.  Hearing Loops Helpful for customers who experience hearing loss, hearing loops are a … out background noise by transmitting sound directly to the customer’s hearing device or cochlear implant with a T-coil. …

Hearing Loops at RPL

… AcccessAbility Week: RPL has hearing loops! Helpful for customers who experience hearing loss, hearing loops are a … out background noise by transmitting sound directly to the customer’s hearing device. The technology uses a microphone, … equipped with a T-coil, helping conversation between customers and staff be clear and discreet inside bustling …

Branch Manager (permanent, full-time)

… and delivering a full range of professional library services in two branches. The Branch Manager shapes the nature and quality of the customer experience through the selection, development, and … employees. They exercise professional judgment to ensure a customer-centered service in branch operations, and by using …

Career Services

… Career Services … Whether you’re looking for your first job, a …

The Top 3 Steps To Cash Flow Survival For Small Businesses

…   Prioritize generating cash over making a profit Ask new customers for a deposit or partial payment up-front Offer exclusive discounts to your existing customers Start sending your invoices early following the delivery of products or services Focus on your past due accounts and ask for partial …

New friends in Saskatchewan

… is nothing new for us. We’ve always worked to support our customers with services like one-on-one job coaching and English language … of Blog Post Marketing And Communications Marketing Tags Services …

We've got a new look!

… tells the story of who we are and what we provide to our customers and our community. It’s fresh, colourful, and more in keeping with the services and programs our library offers today, and what we … of Blog Post Marketing And Communications Marketing Tags Services …

Privacy Statement

… Statement … The purpose of this statement is to inform customers and the public about the collection and use of … RPL is a member of the Saskatchewan Information & Library Services Consortium (SILS Consortium). Formed in 2009, the … RPL and SILS protect the privacy and confidentiality of customers’ personal information in keeping with the access …

Our hottest titles are now yours for longer

… collection has changed to serve you better. We want our RPL customers to have access to the most in-demand, buzzed about … Author of Blog Post Collections Marketing Tags Reading Services …

Why eBooks Are Better than Paper Books

… clear: eBooks are just not as good as real books. Ask our customers and they will be happy to number the delights of … Author of Blog Post Collections Marketing Tags Digital Services …

Are you noticing longer wait times for your eBooks? Here’s why

… dates, and will continue our commitment to providing RPL customers with timely access to the newest and bestselling … Author of Blog Post Collections Marketing Tags Digital Services …

Safe Use and Conduct Bylaw

… opportunities for discovery and learning in an inclusive, customer-centred, and safe environment. OBJECTIVE: The … maintain a safe and welcoming environment for all staff and customers of the library, both on-site and off-site, and in the digital services realm, and further to protect and preserve property …

5 Ways to Explore Nature in Winter

… always looking out for things that will inspire our young customers to learn and discover. This year, most have had to … Engagement and Programming Marketing Tags Reading Children Services …

Libraries renewal

… adapt to changing times, and to continue opportunities for customers to discover, learn, and connect. Library renewal … of updating and revitalizing library resources, facilities, services, and technologies to ensure they remain relevant, … its service points to ensure we are providing optimum services and supports to the neighbourhoods and people of …

Volunteer at RPL

… your interests and availability, and meet the needs of our customers. We appreciate your interest in volunteering with … available or if you’ve applied to be a tutor with Literacy Services or as a volunteer for resume and job help. Register … to apply or log in to review your profile.   Literacy Services Providing English learning services to adults is …

Partners

… Partners … Saskatchewan Information and Library Services Consortium (SILS) Regina Public Library is a member of the Saskatchewan Information and Library Services Consortium (SILS) . The consortium is composed of … software system and database that allows  library customers equal access to information and service options. …

3D Printer Terms and Conditions

… governing the use of Regina Public Library's 3D Printing Services. By using this service, you agree to abide by the … by RPL staff to ensure equitable access to our 3D printers. Customers cannot request that jobs be printed by a specific … on a specific schedule or to take priority over other customers may result in your access to the service being …

RPL Impact Stories

… some of the most powerful library stories are those of our customers. Whether it's finding support to restart a career, … information, these are just a few of the stories our customers have shared about how RPL has positively impacted … their lives. Have you experienced something similar? What services or programs have made a difference for you? …

Our History

… Public Library, submitted a commissioned study on library services, Report of a Survey of the Regina Public Library … 1996. 1982 In August, the Branch Site Study was completed. Customers who were surveyed at the Central Library, … in the city was higher than the number of registered customers. 1996 On December 27, the Audio-Visual Services …

About Regina Public Library

… for the people of Regina. Our Purpose To provide community services, spaces, and technologies to inspire discovery, … access for all. Service  - We listen and respond to customers and community. Intellectual Freedom  - We protect …

Art Collections

… service in 1968. This service offers Regina Public Library customers the opportunity to rent original works of art by …

Intellectual Freedom

… meets specific criteria. We look at book reviews, demand, customer requests, and more in order to choose books for our collections. Customers choose to read a book for many reasons, and it’s … That commitment includes the provision of public spaces and services to individuals and groups without discrimination.  …

CELA

… Program. As part of this program, Regina Public Library customers with  print disabilities  have access to: Titles … languages. NOTE:  This service is available only to those customer with a qualifying print disability. …

3D Scanning and Printing (in DMS)

… is free for in-studio printing that is self-managed by customers in the Digital Media Studio. If customers can’t come to the Studio to print their own 3D …

NNELS

… … Thanks to the  National Network for Equitable Library Services (NNELS) , Regina Public Library now has access to thousands of downloadable audiobooks exclusively for customers with a visual impairment or print disability. …

3D Printing

RPL Planning

… committed to the highest level of service delivery to its customers and the people of Regina. As a public library, …
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