ISBN: 1856044491

Description: xii, 212 pages ; 25 cm

Notes: Includes bibliographical references and index.

LCCN: 2003386664

Control Number: 271994

Subjects:

• Customer relations -- Great Britain.
• Customer relations.
• Library personnel management -- Great Britain.
• Library personnel management.
• Public services (Libraries)
• Public services (Libraries) -- Great Britain.

Other Authors:

• Little, Joyce.
• Melling, Maxine.