Debra Wilcox Johnson discusses different types of problem behaviors in people. She then presents strategies for dealing with difficult people, and useful phrases library staff may use to diffuse the situation.
Item Details
Description:
1 videodisc (120 min.) : sound, color
polychrome
digital
optical
video file
DVD video
Notes:
Host, Pam Klein ; Presenter, Debra Wilcox Johnson.
Teleconference broadcast by the College of DuPage on January 21, 2005; taped off-air with permission.
Closed captioned.
Control Number: 526898
Publisher: [Place of publication not identified] : College of DuPage, [2005]
