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Book jacket
Libraries, the universe, and everything serving immigrant populations : a library prototype for diversity
—Soaring to Excellence (12th : 2006 April 07 : Glen Ellyn, Ill.)
2006

DVD

Bill Erbes and a panel of experts look at the history of immigrants and libraries, examinig how to assess the needs of your community's immigrant popu...
Book jacket
Libraries, the universe, and everything always a river, sometimes a library
—Soaring to Excellence (12th : 2006 February 3 : Glen Ellyn, Ill.)
2006

DVD

Rick Anderson explores three ways the library profession is broken, and four ways to fix it. He uses the Mississippi River as a metaphor for patron be...
Book jacket
Dealing with difficult people
—Soaring to Excellence (11th : 2005 : Glen Ellyn, Ill.)
2005

DVD

Debra Wilcox Johnson discusses different types of problem behaviors in people. She then presents strategies for dealing with difficult people, and use...
Book jacket
A technology toolkit survival skills for everyone
2006

DVD

Covers technology skills needed by library employees. Topics include, online information retrieval, communicating electronically via email, and variou...
Book jacket
A professional toolkit skills for advancement
2006

DVD

Addresses skills needed for professional advancement for library staff. Topics include mentoring, creating professional portfolios, career ladders, pr...
Book jacket
Libraries, the universe, and everything. Google and your patrons
—Soaring to Excellence (12th : 2005 : Glen Ellyn, Ill.)
2005

DVD

This program discusses Google and how it has impacted library patrons as well as librarians. Tips are given on how to use Google more effectively....
Book jacket
Mapping the library landscape. Finding the trends that matter
—Soaring to Excellence (2007 October 26 : Glen Ellyn, Ill.)
2007

DVD

A discussion of how what is happening in the world influences consumer desires, and how libraries can be ready to meet patron expectations....
Book jacket
Soaring to excellence. People watching with a purpose meeting needs before they need it
—Soaring to Excellence (15th : 2008 February 8 : Glen Ellyn, Ill.)
2008

DVD

Public, school, and academic libraries are re-visioning their roles in communities, moving beyond creating services for patrons and partnering with co...
Book jacket
Soaring to excellence. Trends, fads or folly
2008

DVD

This program examines how trends are having an impact on libraries and what libraries should do to integrate these trends into their services....

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