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Online Payments
SmartPay is a secure online e-commerce tool that customers can use to pay bills, fines, invoices or fees to organizations or companies, administered by Comprise Technologies a global leader in secure payment transaction processing. SmartPay meets the PCI DSS (Payment Card Industry Data Security Standard), as well as the security certification requirements of every major credit card processor, financial institution, and government accounting office.
SmartPay is only available to customers of Regina Public Library. Other members of the Saskatchewan Information and Library Services Consortium (SILS) may choose to offer online payment of fines and fees to their customers separately.
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Find SmartPay on our website or log in to your account using your library card number and PIN and follow the link to Pay Fines.
Note: For security reasons, you must be in Canada in order to access SmartPay.
Logging in:
SmartPay requires its own login for the safety of your information. Make sure you are using the correct number on your Library card and the right PIN.
Note: SmartPay does not accept usernames!
If you are sure you are using the right number but still cannot log in to the SmartPay site, please call us at 306-777-6000.
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You may use Visa or Mastercard. Debit cards or other payment tools (such as Paypal) are not currently accepted by SmartPay.
Your credit card will show a charge from REGINA PUBLIC LIBRARY BOA - for Regina Public Library Board.
You are the only one who has access to your credit card information. Credit card details are not stored and must be re-entered each time you login to pay a fee.
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Once you have logged in to SmartPay, go to the Transactions tab. Your past transactions will be listed. You can also click on the Pay Fees tab to see if you still owe fines and fees.
Your transaction history will be available for as long as the library continues to use SmartPay. Please note that this information is stored in the United States and is subject to U.S. law.
All staff members of libraries in the SILS Consortium will be able to see in your borrower record that a fee was paid using SmartPay.
- Failures:
- Pre-authorized transactions normally clear within 24 hours.
- You must be located within Canada to pay your fines and fees online for security reasons. If you receive any other failed transaction message, please wait 30 minutes and then try again. If you continue to receive a failed transaction message, please contact your credit card issuing bank for assistance.
- There are a number of possible explanations for a failed transaction. The most common are:
- attempting to pay while accessing the online payment service from outside Canada
- network issues between our payment processor and your credit card's bank
- mistakes when entering the credit card number, the name on the card or other information
- fraud protection measures on the part of your bank
- issues with your card (ex. expiry, you've reached your limit)
- Pre-authorized transactions normally clear within 24 hours so the charge will disappear shortly.
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