Android 7.1.1 and newer

• Google Chrome (Latest stable version)

iOS 10 and newer

• Google Chrome (latest stable version)
• Safari (latest stable version)           

Please note that many of our digital services have more stringent browser and mobile OS requirements.

Regina Public Library website is tested against and supports the following desktop browsers:

• Microsoft Windows 10 and newer
• Google Chrome (latest stable version)
• Firefox (Latest stable version)
• Microsoft Edge (latest stable version; Chromium-based only)
• MacOS 10.12 and newer
• Google Chrome (latest stable version)
• Safari (Latest stable version)

For best results, use the latest version of Google Chrome.

You can check which browser you are using on the What's My Browser Website.

When you are accessing the Regina Public Library website on your Desktop computer and you’re facing certain problems such as loading or formatting issues, the likely cause is the browser cache.

As a first step, try doing a hard refresh of the page that is giving you trouble. This forces the cache to reload just for that one page.

If a hard refresh doesn't work, the next step is to clear your browser cache, as this will most likely resolve your problem. 

Clearing the browser cache in:

• Edge
• Google Chrome
• Firefox
• Safari on your iPhone, iPad, or iPod
• Safari on your desktop

If you continue to have issues you can send us a chat or send an email to
askalibrarian@reginalibrary.ca or phone us at 306.777.6000.

Magazine articles

• You can request photocopies of magazine articles through interlibrary loan. Please search for the title of the magazine or journal in our E-Journal Portal before submitting your request — we might already have digital access to the article you’re looking for.
• If you still can't find what you are looking for, feel free to submit a request. Keep in mind that our article-sharing partners are Canadian academic and special libraries, so they’ll have access to academic journals, not popular magazines.
• Digital copies are provided in PDF format, free of charge. Print copies will be subject to our usual charges for printing.

Microfilm:

NOTE: Microfilm is temporarily unavailable

• You can select Microform as the format of the item and then fill an as much information as you can.
• Please note that microfilms will only be sent to RPL’s Central Library, where our microfilm readers and printers are kept. 

We’ll make every attempt to fulfill your requests, but we can’t guarantee that each attempt will be successful. If a title has already been submitted and gone through the request process once, and has been deemed unsuitable for our collection, or isn’t available through interlibrary loan, it won’t be considered again — even if it’s been submitted several times.

Interlibrary loan is primarily used for books, magazine articles, and back issues of newspapers on microfilm. The following things are not available through interlibrary loan:

• Items available or on-order in our catalogue, including musical instruments
• Books published in the current or previous calendar year
• DVDs, videos, audiobooks, CDs, and other audio-visual and multimedia items
• Whole issues of magazines
• Items that are not available in Canadian libraries

You can submit up to 10 purchase and/or interlibrary loan requests per month.

• Picking up interlibrary loans:
  • You can pick up and return interlibrary loan items at any RPL location.
• Renewing interlibrary loans:
  • Renewals are up to the lending library. Please contact library staff if you wish to renew your interlibrary loan. Renewals must be requested at least two days before the item is due back.
• Returning interlibrary loans:
  • You can return your item to any Saskatchewan public library. Your library account will be billed for the replacement cost of the unreturned item. If you return the item in good condition the replacement cost will be removed from your account.

Turnaround times and loan periods vary depending on the lending library. Please submit your request with accurate information and as much detail as possible as that will speed up the process. You will be notified when your requested item is available for pick-up. 

Once you have logged in to SmartPay, go to the Transactions tab. Your past transactions will be listed. You can also click on the Pay Fees tab to see if you still owe fines and fees.

Your transaction history will be available for as long as the library continues to use SmartPay. Please note that this information is stored in the United States and is subject to U.S. law.

All staff members of libraries in the SILS Consortium will be able to see in your borrower record that a fee was paid using SmartPay.

• Failures:
  • Pre-authorized transactions normally clear within 24 hours.
  • You must be located within Canada to pay your fines and fees online for security reasons. If you receive any other failed transaction message, please wait 30 minutes and then try again. If you continue to receive a failed transaction message, please contact your credit card issuing bank for assistance.
  • There are a number of possible explanations for a failed transaction. The most common are:
    • attempting to pay while accessing the online payment service from outside Canada
    • network issues between our payment processor and your credit card's bank
    • mistakes when entering the credit card number, the name on the card or other information
    • fraud protection measures on the part of your bank
    • issues with your card (ex. expiry, you've reached your limit)
    • Pre-authorized transactions normally clear within 24 hours so the charge will disappear shortly.

You may use Visa or Mastercard. Debit cards or other payment tools (such as Paypal) are not currently accepted by SmartPay.

Your credit card will show a charge from REGINA PUBLIC LIBRARY BOA - for Regina Public Library Board.

You are the only one who has access to your credit card information. Credit card details are not stored and must be re-entered each time you login to pay a fee.