If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add the reginalibrary.ca domain to your address book or whitelist as the first step to dealing with an overzealous spam filter. You should also whitelist the following address: support@messagebee.uniquelibrary.com.
For users of Hotmail and Yahoo: These corporations use a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using these services will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.
For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam. Finally, be aware that the default setting for Sasktel's spam filter is very aggressive. You may wish to consider adjusting your filter strength.
If you pay for a lost item, but then return it in good condition within six (6) months of the payment date, a refund for the replacement cost will be provided. The original receipt is required for a refund.
If you have an email address on file with us, you can reset your own PIN.
Don't have an email address on file with us? No problem! Contact us at 306-777-6000 or by emailing us. Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.
There are a few ways to renew your library materials.
Log in to your library account and renew your item(s) online. A list of items currently checked out on your card will appear. To renew items, click the renew button adjacent to the title(s) you wish to renew.
Present your Library card at any RPL location or Saskatchewan Public Library.
Call 306-777-6111 or toll free in Canada at 1-855-980-7457.
Call the Hotline at 306-777-6000 or any Saskatchewan Public Library and provide your Library card number.
You can suspend a hold by logging into your account and reviewing your requests.
Items that have a status of 'held for pickup,' ‘ready for pickup’ or ‘shipped’ can't be cancelled and the pickup location cannot be changed without staff assistance.
