If you have an email address on file with us, you can reset your own PIN.

Don't have an email address on file with us? No problem! Contact us at 306-777-6000 or by emailing us. Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

Your account allows you to set a Username to use instead of a library card number.

Your username must be between 4 - 50 characters long with no spaces and must start with a letter but can contain numbers.

You can use your username to:

• log in to your library account
• place holds on library material
• access our public computers and loanable laptops
• access most of our digital services
• register for programs

To set a username:

1. Log in to the site.
2. Click on your name to open the My Account functions.
3. Click on My Settings.
4. Click on Change Username
5. Enter the username you would like to use and then verify the name.
6. Click Submit.

If you need to change your username, simply follow the same steps.

Note: staff members cannot see your username.

You can update your email address or your phone number in the settings area of your account.

Mailing address changes can be made via Express Address or by contacting us at any RPL location.

• Android: 5.1 or higher
• Apple: iOS 10.2 or higher (works on iPhone, iPod Touch and iPad)

How the app handles your credentials depends on how you exit from the app:

• If you simply close the app by whatever method works for your device (ex. double-clicking the home button and flicking the app upward on most Apple devices) then the app will remember your barcode and PIN.
• If you tap Logout from within the app then it will forget your barcode and PIN.

Why the difference? The app assumes that if you tap Logout then you either want higher security for your account or you want to log in to the app with another set of credentials (ex. your child's).

There are a few ways to renew your library materials.

• Log in to your library account and renew your item(s) online. A list of items currently checked out on your card will appear. To renew items, click the renew button adjacent to the title(s) you wish to renew.
• Present your Library card at any RPL location or Saskatchewan Public Library.
• Call 306-777-6111 or toll free in Canada at 1-855-980-7457.
• Call the Hotline at 306-777-6000 or any Saskatchewan Public Library and provide your Library card number.

• Log into your library account.
• You can suspend a hold by logging into your account and reviewing your requests.
• Items that have a status of 'held for pickup,' ‘ready for pickup’ or ‘shipped’ can't be cancelled and the pickup location cannot be changed without staff assistance.

You can also cancel a hold by visiting a library location near you or by calling 306-777-6000.

Forget your card? The following can be used as ID to verify yourself for holds pickup:

• Driver’s License
• Passport
• Nexus Card
• Student Card
• Military ID
• Government ID card
• Indigenous ID (Treaty Card/Metis card)
• Landed immigrant card
• Business/Employer photo ID (preferably with identifying number)

• Only one instrument hold per card
• You cannot place holds on:
  • Bike locks
  • Discovery Passes
  • Popular Picks
  • Prairie History items
  • Reference only items
  • Regional Park Passes
  • Seeds
  • Toys

A hold is like a virtual queue. When you place a hold from our online catalogue, the item you requested is put on a list. Our staff retrieve the items on the list from our shelves and put them “in transit” to their final destination-your selected pick-up location. Once there, the items will be scanned in. This generates an automatic notice to your phone or email letting you know the item is ready for pick up.

SILS (Saskatchewan Information Library Service Consortium) customers may request to hold almost any item in our catalogue that is currently checked out to another customer or on order.